FAQs
Find answers to common questions about Aifya, its features, and how to use it effectively.
General Questions
What is Aifya?
Aifya stands for Artificial Intelligence for 'Afya' (Swahili for Health). It is an AI-powered app designed to support healthcare workers in neonatal and maternal care.
Who can use the Aifya app?
The app is designed for clinicians, nurses, paediatricians, neonatologists, and other healthcare workers involved in maternal and neonatal care.
Is the app free to use?
The app is free to download, but some features may require an approved account for access.
What devices can I use Aifya on?
Currently, Aifya is available as an Android APK. iOS support is under development.
Usage and Features
How do I register for an account?
You can request an account by filling out the registration form within the app. Approval typically takes 24-48 hours.
What features does the app provide?
The app offers AI-powered diagnostics, clinical decision support, data collection for baby and maternal health, and feedback options to improve care.
Can Aifya work offline?
Some features may work offline, but a stable internet connection is recommended for real-time AI recommendations and updates.
How does Aifya ensure data accuracy?
Aifya uses validated clinical guidelines and algorithms to provide recommendations. However, healthcare professionals should verify the suggestions before applying them.
Privacy and Security
Is my data safe with Aifya?
Yes, Aifya prioritizes data security with encryption and compliance with healthcare data protection regulations.
Does Aifya share my data with third parties?
No, your data is confidential and will not be shared with third parties without your consent.
Technical Questions
How do I update the app?
You can download the latest APK from the website. Ensure you uninstall the previous version before installing the new one.
I forgot my password. How can I reset it?
Use the 'Forgot Password' option on the login screen to reset your password. You’ll receive an email with instructions.
What should I do if the app crashes?
Ensure your device meets the app's system requirements. If issues persist, contact support at support@aifya.co.ke.
Support and Feedback
How do I contact Aifya support?
You can email us at support@aifya.co.ke for assistance or feedback.
Can I suggest new features?
Absolutely! We welcome feedback and feature suggestions. Use the feedback option in the app or email us directly.
What should I do if the AI recommendations seem incorrect?
Always cross-check AI recommendations with clinical judgment. You can report inaccuracies via the feedback feature.
Account and Permissions
What permissions does the app require?
The app may require permissions for storage, camera (for document uploads), and internet access for optimal functionality.
Can multiple users share an account?
No, each user should have their individual account for accurate tracking and security.